FAQ

How to Process a Return

To refund a product, giving the client their money back in cash:

  1. Create a new sale
  2. Enter the client’s name and select it from the list
  3. Add the product they are returning
  4. In the quantity field, add how many of the product they are retuning as a negative number. If they are returning 1 bottle of shampoo enter -1.
  5. Refund the “Amount Owed” and click “Cash Out”

To refund a product, giving the client their money back on a credit card:

  1. Create a new sale
  2. Enter the client’s name and select it from the list
  3. Add the product they are returning
  4. In the quantity field, add how many of the product they are retuning as a negative number. If they are returning 1 bottle of shampoo enter -1.
  5. Add the negative dollar amount in to the credit card field
  6. Click “Cash Out” and their credit card will be refunded

To exchange a product:

  1. Create a new sale
  2. Enter the client’s name and select it from the list
  3. Add the product they are returning
  4. In the quantity field, add how many of the product they are retuning as a negative number. If they are returning 1 bottle of shampoo enter -1.
  5. Add the new product
  6. Refund or collect what is shown in the “Amount Owed” field. (If the amount in the “Amount Owed” field is a negative number, that amount is refunded to the client). Click “Cash Out”

To refund a client for a service (for example they are not happy with their service):

  1. Create a new sale
  2. Enter the client’s name and select it from the list
  3. Select the service being refunded
  4. If the service is being subtracted from the original provider’s pay, enter the name of that provider
    4b. If the service in not going to be subtracted from the original provider’s pay, then enter “House” as the provider
  5. In the “Price” box of the service row, enter the negative value being refunded (-50.00)
  6.  If you are refunding in cash,  select “Cash Out” without entering any additional amounts.
    6b. If you are refunding a credit card, enter the same negative value (-50.00) in the credit card field and click “Cash Out”. Then swipe or enter the credit card information.
    6c. If you are refunding using “On Account” credit, in the debit dropdown, select “On Account” and enter the negative value (-50.00) and click “Cash Out”.  This will will issue a client credit for future use.

 

How to Delete an Autofill Entry in Chrome

To delete an Autofill entry:

  1. In the top right of the browser, click the Customize and Control Chrome icon, I looks like a stack of pancakes or 3 stacked dots.
  2. Click Settings > Show advanced settings (at the bottom of this page).
  3. Under “Passwords and forms,” click Manage Autofill settings.
  4. In the box that appears, select the entry you’d like to delete from the list.
  5. At the end of the row, click X.
  6. Restart Chrome

If you still see it you may need to clear your browser cache. This will remove all autofill entries. To do that:

  1. In the top right, click the Customize and Control Chrome icon, I looks like a stack of pancakes…
  2. Click Settings > Show advanced settings (at the bottom of this page).
  3. Under “Privacy” click “Clear Browser History…”
  4. In the drop down, select how far back you want to “Obliterate” the data from. We suggest from “the beginning of time”.
  5. Select the checkbox for “Autofill” and deselect the other checkboxes.
  6. at the bottom of the page click “Clear browsing data”.

 

Can Employees See Their Schedule on a Smart Phone?

Yes. There is a URL that will allow an employee to view their schedule. This is view only, they can not book, modify or cancel an appointment.

  1. Start with your on-line booking URL, which can be found by clicking the “Company” icon, then the “On-line Booking”
    tab and finally the “Set up” tab.
  2. Then add the following after “.com” to the URL: /employee/
    Here is an example using a fictitious salon name:
    Your on-line booking URL = bostonsalon.salontarget.com
    Then add “/employee/” = bostonsalon.salontarget.com/employee/
    The final URL for the employee to enter would be: bostonsalon.salontarget.com/employee/
  3. Once entered the employee will need to login using their email address on file in SalonTarget and then their Login Password found under the Access tab in their employee profile.

 

My Client has Stopped Receiving Text-SMS Messages

If your client has stopped receiving Text-SMS messages it could be related to their reply to one of your text messages.

Opt out words: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT.

In accordance with industry standards:

STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT – will stop customers from receiving messages from your salon’s Text/Voice number. Some clients type “CANCEL” trying to cancel an appointment, but this actually opts them out of receiving text messages in the future. This is an industry standard for text-SMS messaging compliance and can not be changed.

START and YES will opt customers back in to the messages coming from your salon’s Text/Voice number found under Marketing Setup. They can simply reply to an old text with either START or YES. If they no longer have the text message, they can text either START or YES to the Text/Voice number found under Marketing Setup.

HELP and INFO will return a message informing the customer that they can use the above commands to control the delivery of messages.

We suggest having language in your outbound text message to prevent this. Here is an example: “To cancel appointment call Salon.”

 

My Logo is Missing

If you have uploaded a new logo and it does not show up in your marketing email, be sure you have the correct specification for the file:

  1. File name must not contain spaces and only letters and numbers, no special characters
  2. File needs to be either .png or .jpg file type
  3. File should not be more than 500k
  4. File dimensions should be no larger than 500 pixels tall by 500 pixels wide. We will resize it to fit the space needed when you upload